Shipping and Delivery Policy

At Luxlaco, we are committed to providing a seamless shopping experience, which includes timely and reliable shipping and delivery of your orders. This Shipping and Delivery Policy outlines our procedures for processing, shipping, and delivering your purchases. Please read this policy carefully to understand how we handle your order from the moment it is placed until it arrives at your doorstep.

1. Order Processing

a. Order Confirmation:

Once you place an order on Luxlaco, you will receive an order confirmation email that includes the details of your purchase. This email serves as your receipt and will contain your order number, the items purchased, and the total amount charged. Please review this information carefully and contact us immediately at support@luxlaco.com if there are any discrepancies.

b. Processing Time:

Orders are processed Monday through Friday, excluding holidays. Our standard processing time is 1-2 business days from the time your order is placed. Orders placed after 12:00 PM (EST) or on weekends will begin processing the next business day. During peak shopping periods or sales events, processing times may be slightly longer. We will notify you via email if there are any delays in processing your order.

2. Shipping Options and Costs

a. Shipping Methods:

Luxlaco offers several shipping options to meet your needs:

  • Standard Shipping: Estimated delivery within 5-7 business days. This option is ideal for customers who are not in a rush and prefer cost-effective shipping.
  • Expedited Shipping: Estimated delivery within 2-3 business days. This option is perfect for customers who need their items more quickly.
  • Overnight Shipping: Estimated delivery by the next business day. Orders must be placed by 12:00 PM (EST) to qualify for same-day processing and overnight delivery.

b. Shipping Costs:

Shipping costs are calculated based on the shipping method selected, the total weight of your order, and the destination address. During the checkout process, you will see the available shipping options and their associated costs. For orders over $100 within the United States, we offer free standard shipping.

c. International Shipping:

Luxlaco ships internationally to select countries. Delivery times for international orders typically range from 7-21 business days, depending on the destination and customs clearance processes. International shipping costs vary based on the destination and the size and weight of the package. Please note that customs duties, taxes, and fees are the responsibility of the customer and are not included in the shipping charges.

3. Delivery Information

a. Tracking Your Order:

Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery through the carrier’s website. Please allow up to 24 hours for the tracking information to update.

b. Delivery Timeframes:

Delivery times are estimates and are not guaranteed. Luxlaco is not responsible for delays caused by shipping carriers, customs clearance, weather conditions, or other factors beyond our control. If your order is delayed beyond the estimated delivery timeframe, please contact us at support@luxlaco.com, and we will assist you in tracking your package.

c. Failed Deliveries and Incorrect Addresses:

It is the customer’s responsibility to provide accurate and complete shipping information. If a package is returned to Luxlaco due to an incorrect or incomplete address, the customer will be responsible for any additional shipping costs to reship the order. In the event of a failed delivery attempt where the carrier is unable to deliver the package, please follow the carrier’s instructions for redelivery or pickup.

d. Lost or Stolen Packages:

Luxlaco is not responsible for lost or stolen packages that have been confirmed as delivered by the carrier. We recommend shipping to a secure location where someone is available to receive your package. If you believe your package has been lost or stolen, please contact the carrier directly with your tracking information.

4. Contact Us

If you have any questions or concerns about your order, shipping, or delivery, please contact our customer support team at support@luxlaco.com. We are here to assist you and ensure that your shopping experience with Luxlaco is smooth and satisfactory.

Thank you for choosing Luxlaco for your fashion needs. We appreciate your business and are committed to delivering your orders with care and efficiency.